Try each of the following steps in order until the issue is resolved:
  • If the Post Status of the deposit is posted, the payment must be voided instead of deleted
  • If the deposit is reconciled, the receipts cannot be deleted or voided

If the deposit has not been reconciled or posted:
  1. In Records, Deposits, open the appropriate deposit
  2. On the Deposit tab, unmark the Deposit cleared on checkbox
  3. In the Deposit Status field, select Open from the drop-down menu
  4. Save the deposit

If the delete button is still grayed out, verify that the user has rights to delete payments