Mail merge fields change font when merging

When creating a merge document, it is possible for users to experience mail merge fields changing font when merging.
Try each of the following steps in order until the issue is resolved:

1. Open the merge document through the parameter file (not the finished product document).
2. Highlight all the merge fields at once.
3. Select Styles and Formatting from the Format menu. A window appears showing the current format.
4. Select the 'Normal' formatting to each of the merge fields.
5. Re-run the merge.

*  If using Microsoft Word 2007, use ALT+CTRL+SHIFT+S to access Styles.  They can also be added to your toolbar by using the Customize Quick Action Toolbar.


OR

Recreate the Donor Acknowledgement Letters.

Environment

 Duplicated in version 7.80.1122.45

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