1. Log into Blackbaud NetCommunity using an account with supervisor rights.
  2. Click on Users & SecurityUsers
  3. Search for the affected user and click the pencil icon to Edit the record
    • Note: Click the Break Link button if the record is linked to the wrong Raiser's Edge record
  4. Scroll to the bottom of the record and locate the Education Edge linking area. If the record is linked to any Education Edge record, click Break Link.
  5. Then Save the change on the User record.
  6. Delete the record by clicking on the red X.
  7. Click OK at the prompt asking if you are sure. You are returned to the Users Gallery.
  8. Mark the Deleted checkbox next to the Search button and click Search; the user you just deleted will appear in the results.
  9. Click the pencil icon to edit the record.
  10. Click the Undelete and generate a signup transaction link 
  11. This will automatically send a sign-up transaction into The Raiser's Edge
  12. Process the sign-up transaction in the NetCommunity plug-in in Raiser's Edge
If the issue is unresolved or if the NetCommunity user was created directly in NetCommunity by going to: Users & Security > Users > New User, try the following steps to generate a new user sign up request:
  1. Navigate to your NetCommunity site as a public user
  2. Register a new user on the User Login page
  3. Process the sign-up transaction in the NetCommunity plug-in in Raiser's Edge
Note: You can only link a NetCommunity account to an individual constituent record. If you need to link to an organization record we suggest to create an individual record as the organizational primary contact and then link to that record.

If you broke the link for the Education Edge user, add users into Blackbaud NetCommunity from The Education Edge using the Add Users Utility