Acknowledgement emails are edited on the part they are associated with (ex: Donation Form, Event Registration Form, etc.).

To create or edit the acknowledgement emails:
  1. Edit the associated part or form - these steps will vary depending on the type of form. How to edit a part (donation, event, membership). For Online Admissions, Online Reenrollment and Common: Site Explorer>Forms>Pencil icon.
  2. Click the Acknowledgement email button in the top left corner of the screen above the details of the part itself.
  3. Make any necessary changes and save.
HTML code can be edited for acknowledgement emails to change the design of the message. This can be done by Clicking the View tab > Click the HTML Code button. To make sure one acknowledgement looks like another acknowledgment the HTML can be copied from one to the other by clicking the HTML button.
Note: The HTML that makes up merge fields does not always function correctly when copied. It is recommended to delete, and reinsert all merge fields before saving the email.