How to reverse a credit card charge or issue a refund

The need to reverse a credit card charge or refund a donation is very common. A refund will take place in the appropriate payment Gateway or Blackbaud product that supports it.

Article Number: 42791

Products:

Blackbaud_Internet_Solutions
Blackbaud_Merchant_Services
Blackbaud_NetCommunity_BBNC
Raiser_s_Edge_RE

Please consult your product user guide for refund capabilities within the application. If using a Blackbaud product that doesn't support refund capabilities, issue a refund within your payment Gateway. Once this has been done, adjust the transaction record in your Blackbaud product(s).

If using BBMS, please reference How to issue a refund in Blackbaud Merchant Services.

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