Error: Unable to connect to server. Please check your Internet connection when accessing Web Services to configure Blackbaud Gift Aid

Error: Unable to connect to Server. Please check your internet connection when attempting to access Web Services on The Raiser's Edge navigation bar.
  1. Exit and sign out of The Raiser's Edge
     
  2. Using Windows Explore access the Raiser's Edge folder on the local workstation and open the \Custom folder. 
    If Raiser's Edge has been deployed to the default location during installation, then the folder will be c:\Program Files\Blackbaud\The Raiser's Edge 7\Custom.

    Delete the following files
    WSECore.TLB
    WSCPlugin.TLB

    Note: Do not delete the corresponding DLL files

     
  3. Open a DOS command prompt
     
  4. Use the CD command to change to the Microsoft.NET Framework directory
    For example: Type CD\Windows\Microsoft.NET\Framework\v1.1.4322 and press Enter

    The current DOS prompt will be similar to: C:\windows\Microsoft.NET\Framework\V1.1.4322>
     
  5. Type regasm.exe /tlb /codebase "[RE7 Install Folder]\Custom\WSECore.dll" and press Enter

    e.g. If The Raiser's Edge is installed into the default folder this command will be:
    regasm.exe /tlb /codebase "c:\program files\blackbaud\the raisers edge 7\custom\wsecore.dll"

    Note: The quotation marks are required.

    Ignore any warnings unless you receive the message "Unable to locate input assembly", which indicates the command was miskeyed.
    Retype it correctly and press Enter.

     
  6. Type regasm.exe /tlb /codebase "[RE7 Install Folder]\Custom\WSCPlugin.dll" and press Enter
    e.g. regasm.exe /tlb /codebase "c:\program files\blackbaud\the raisers edge 7\custom\wscplugin.dll"

    Ignore any warnings unless you receive the message "Unable to locate input assembly", which indicates the command was miskeyed.
    Retype it correctly and press Enter.

     
  7. Type exit and press Enter to close the DOS window

     
  8. Login to The Raiser's Edge and the Web Services icon should be available on the Navigation bar.
    When selected, Blackbaud Gift Aid for The Raiser's Edge should be available for installation and configuration..
     
     
Refer to the Web Services Installation and Setup Guide for more information.

Environment

 Reported in version 7.80.1122.1

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