Try each of the following steps in order until the issue is resolved:
    • Ensure all duplicate records have been merged
    • Ensure the statement has been published to NetClassroom
      1. Check the PDF folder in the NetClassroom program folder (the default path is C:\Program Files\Blackbaud\NC7)
      2. The statements will export to this folder and the file with end with Statement.PDF
      3. If there is not a PDF file ending in Statement.PDF, ensure the proper NTFS rights have been setup for NetClassroom
      4. Open Mail, click Forms
      5. Open the statement being published to NetClassroom
      6. Select the Filters tab and ensure that the NetClassroom user is included in the filter
      7. Publish the statement to NetClassroom again