Error: Error processing request. Timeout - Please try the search again. when performing a WealthPoint for Raiser's Edge search

The error "Error processing request.  Timeout - Please try the search again." can occur when a WealthPoint search in The Raiser's Edge takes longer than 3 minutes to return results.

This solution will explain how editing the registry on your workstation will allow The Raiser's Edge to search longer.

The Raiser's Edge times out when searching for WealthPoint at a default time of three minutes.  The following change extends the time that The Raiser's Edge waits before timing out.
The time is in milliseconds and therefore 90 minutes is 90*60*1000=5400000.

1.  Open registry (Start, Run, regedit)
2.  Go to the following location:  HKEY_LOCAL_MACHINE\SOFTWARE\Blackbaud\Raisers Edge\7.0
3.  Right click and select new string value
4.  Enter WPTimeout as the key name
5.  Right click on WPTimeout and enter value data of 5400000

Note: Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.


 Duplicated in version 7.80.1122.1 ; Reported in version 7.80.1122.1

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