When the user that is logged in at the server is not listed as a system administrator in the SQL Server Management Studio, they receive the following error when opening the Blackbaud Management Console: An unhandled exception has occurred in your application. If you click Continue the application will ignore this error and attempt to continue. If you click Quit the application will be shutdown immediately.
The Windows account you are logged into the server as must have the Server Role of SysAdmin in SQL Server.
Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.