In The Raiser's Edge 7.91 and below: 

  1. Create a constituent query.
  2. On the Criteria tab, select Addresses, All Addresses, Phones, Phone Number. Select <ask> as the operator.
  3. Save and close the query.
  4. If you want to search using the Open screen in Records, select the query created in steps 1 through 3 in the search.
  5. When searching, enter an asterisk (*) in the Last/Org name field.
  6. Click Find Now. A Run-time Wizard screen opens.
  7. In the Operator drop-down, select equals. In the Value field, enter the email address.

In The Raiser's Edge 7.92 and above:
 
  1. In Records, Constituents, click Open a Constituent.
  2. A search window opens. Enter the phone number or email address in the appropriate field.
  3. Click Find Now.
Note:  The new search feature in The Raiser's Edge 7.92 only searches for addresses and phone numbers on the Preferred Address record. Alternate Addresses cannot be used in this search. Users in version 7.92 may also continue to use a query to run this search as outlined in the steps above for version 7.91.