Try each of the following steps in order until the issue is resolved:
  • Select the appropriate grades to terminate the GPA calculation:
    1. In Configuration, Registrar's Setup, highlight GPA Calculations and open the appropriate GPA calculation parameter
    2. On the Formula tab, select the appropriate letter grades In the Terminate Calculation grid
    3. Click Save and Close 
  • Mark the appropriate letter grade, to include it in GPA calculations.