If your data is hosted by Blackbaud:
  • Contact Support and reference this article. 
  • Please provide a set of login credentials for testing purposes.
 

If NetClassroom is installed locally at your organization, perform each of the following steps, in order, until the issue is resolved:

  1. Ensure you are able to log into The Education Edge:
    • Log into The Education Edge workstation components on the Web server.
    • Exit and sign out of The Education Edge workstation components.
  2. Ensure NetClassroom is connecting to the correct database:
    • Locate the DSN the database is using.
    • Note the number following the underscore in the DSN (e.g. AFNINI_2).
    • Open the web.config file in Notepad.
    • Locate the following string in the Web.config: <add key="AFNINI" value="1" />
    • Change the number for "value=" to the number noted in the steps above.
    • Save the web.config file.
  3. Determine the server's IP address and PING the SQL server by IP address and by server name (DNS name) from a command prompt.
    • If the PING by IP address fails, contact a qualified IT professional for assistance with TCPIP. See Microsoft solution 325487 for more information.
    • If the IP Ping connects but the PING by server name fails or reports a different IP address than the one found on the server, contact a certified IT professional to address the name resolution problem on the DNS server, or, as a temporary fix, add information to the HOSTS file of problem machines.
  4. If there are any firewalls located on or between the web server and the database server, then be sure that TCP/IP traffic for the SQL Server port is open.  To find the port that SQL Server is using, see BB134012.
  5. Restart the IIS Admin service.
  6. Uninstall and reinstall NetClassroom 7.