Try each of the following steps in order until the issue is resolved:
- If the gifts you are querying on were committed from a recurring batch, the gifts' batch number is different than the original recurring batch number. Locate the batch number on one of the gifts and query on that batch number.
- Open a constituent record that was in the gift batch
- Select the Gifts tab
- If the gifts are missing on all constituents, recommit the batch (which would be via new batch number) and use the new batch number in your query