The software does not contain an undo button for actions made in error. Once a record/query/export/report, etc. is deleted from the database, it is not possible to reinstate it. You can either re-enter the information manually or retrieve it from a backup. The recommended option depends on your Blackbaud product(s):

Raiser's Edge NXT or Financial Edge NXT

Applications hosted in Blackbaud Hosting (no NXT products)

Locally installed/self-hosted Blackbaud products


 


Raiser's Edge NXT or Financial Edge NXT

If a record is deleted in the NXT web view or database view, manually re-enter the data.

Alternative options

1.  Purchase a temporarily hosted database that can be used to export/import your deleted information.

(NOTE: Your organization's site administrator must sign a temporary database form and give it to support to process your request.  The fee for the temporary database is $200 a month, with a minimum requirement of one month.)
(NOTE: If you are a Blackbaud Europe customer, we can complete this work via our Data Management Services at a cost. For more information, please speak to your Blackbaud Account Manager)

2.  Contact our professional services department, with a request of assisting to restore data.  This will be a billable service. 

3.  Restore to a backup of the database to time before the record was deleted

(NOTE: The NXT web view is synchronized with a Raiser's Edge or Financial Edge application in the background. If a record is deleted in the application/database view and you wish to restore to backup, then this request will also cause a factory reset of the NXT web view. This means all information added to the NXT (attachments, lists, etc.) will be lost and cannot be restored. Please review the following for additional information: How can I reset my NXT or what is a Factory Reset?)

Applications hosted in Blackbaud Hosting (no NXT products)

The recommended solution for retrieving information is to install a copy of the hosted application as a local standalone following these steps:

  1. Restore a Blackbaud Hosting Services backup to a local standalone.
  2. From the standalone, export the deleted record's information from the backup copy, or for a single record, record the information manually (e.g. print a profile report for that specific record). If the missing information is a report, mailing, export, import, or query, run a control report or take screenshots of each tab.
  3. In the hosted application (in Blackbaud Hosting), import the deleted record's information and/or manually re-enter the information.


OR

Revert to a backup when your database is hosted by Blackbaud Hosting Services  (NOTE: If your Blackbaud products are integrated with other products, restoring to backup may not be available and/or will affect other products. Please refer to the following for more information: What to consider before restoring your database to a previous backup.)

 


Locally installed/self-hosted Blackbaud products

Restore your entire database from a backup created prior to the deletion of the information. (Be sure to refer to What to consider before restoring your database to a previous backup before proceeding.)

OR

  1. Back up the current, live database
  2. Select one of the following options for restoring the backup database:
  3. Export the deleted record's information from the backup copy, or for a single record, record the information manually (e.g. print a profile report for that specific record). If the missing information is a report, mailing, export, import, or query, run a control report or take screenshots of each tab.
  4. Restore the live database (if not using the standalone option).
  5. Import the deleted record's information and/or manually re-enter the information.