- User name or password is incorrect
- New database security procedures were put in place that restrict access to Online Updates
- The user is inactive, unauthorized to perform searches on behalf of your organization, or is using an incorrect login
- Expiration date was past current date
- There is an active ResearchPoint subscribtion which deactivates use of WealthPoint through Raiser's Edge.
Try each of the following steps in order until the issue is resolved:
- Verify there is not an active ResearchPoint subscription when searching WealthPoint through Raiser's Edge.
- Verify that the user name and password (BB266642) used to log in is correct.
Note: If you change your user name and password on the Web site, there is a 24 hour delay. During this time, use your old user name and password.
- Verify the user is logged into the domain and not logged in locally. (BB208676) (This does not apply to standalone workstations.)
- Verify browser and proxy settings (BB134708) are not causing the error message