- Create a constituent query for the mailing. If creating envelopes for another function in Mail, such as Donor Acknowledgement Letters, mark the Create Constituent output query checkbox on the General tab to generate a query of the constituents in the mailing.
- On the General tab of the Envelopes mailing, click Include, Selected Records to search for and select the query created in step 1
If only soft credit recipients are missing, ensure the query includes soft credits.
If the issue still occurs, refer to How to troubleshoot missing or incorrect records in a mailing (labels, envelopes, Quick Letters, etc.).