If you need to send files for a Support case and the file is less than 10M, use the attachment option when viewing your case on Case Central.

To transfer non-Support files via SFTP, follow the Web-based Secure FTP (SFTP), FTP Instructions for using FTP Software or FTP Instructions for using Mozilla Firefox. The FTP client has a drop-down menu that lists the available FTP types. Select the "SFTP SSH File Transfer Protocol" option and enter the following information:
  • Host Name/Account: ftp1.blackbaud.com
  • Port: 22
Some FTP clients may drop the Port 22 from the set up after you enter it and automatically use it for a secure connection. You will see the message, "Status: Connecting to ftp1.blackbaud.com:22..."