Note : Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup article.

  1. In Administration, open Globally Change Records  
  2. Click Constituent, New Change  
  3. Click Include, Select Records and use the hard bounce query  
  4. In available fields, select Preferred Address and then Phone Type  
  5. Change the operator to Replace  
  6. Replace email with Do Not Use or Invalid  
  7. Confirm to add this as a New Table Entry  
  8. Mark to Create a Control Report  
  9. Select Change Now