- Log out completely from the Blackbaud hosting dashboard, reboot your machine and then log back in. This will clear the cache and reset your server connection which should resolve the issue.
- If you're logged into the BBNC - Plugin icon, please log out and log into the regular Blackbaud RE application.
- Click Chat with Support and please be prepared to share the following information, referencing this article:
- Affected Blackbaud Hosting Services and Application username(s)
- Exact steps to duplicate the issue (click by click).
- Specific Blackbaud application and plugin affected.
- Name of the application server you are connected to
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