If the Blackbaud software is installed locally, use a UNC path instead of a mapped drive to define the path.

If Blackbaud hosts your database, export to SiteID$ (where "siteid" is your organization's site id number) directory, which exports the document to the Files Folder in the hosted environment. If the error persists after changing your save directory, please perform the following:

Please document and be prepared to share the below listed information and Contact Support and reference this article. 

  •  Affected Blackbaud Hosting Services and Application username(s).
  • The exact steps to duplicate the issue (click by click).
  • The name of the Blackbaud application affected.