Note: On November 21, 2005, PayPal completed its purchase of VeriSign's payment gateway business. PayPal has upgraded all Payflow Gateway accounts to use the newest version of PayPal Manager. If you have questions about your PayPal account, contact PayPal.


Create a case to notify us of the change, if Blackbaud is the Partner on your account (Blackbaud set up the account for you). We will call you to obtain the following information. For security reasons, do not email this information or add it to the case notes.

  • Is a new processor being used? (Yes or No) If yes, what is the name of the new processor?
  • What is the new Internet Merchant Account Number?
  • Name of the bank
  • Name and phone number for the contact person at the bank
  • The user name and password currently being used in NetSolutions
  • Security Questions:
    • Name of contact person at your organization
    • Your birthdate
    • Your mother's maiden name
    • Another important date to you
    If Blackbaud is not the Partner on your account, please contact PayPal to make the necessary IMA changes.