• Select Edit, Select All then Edit, Copy to copy the contents of the letter.
     
    • Click Save and return to RE7.
     
    • On the Create merge documents screen, click New Document to begin recreating the problem merge document.
     
    • On the Conditional Merge Document screen in the this value drop-down, select the appropriate value for the letter you are recreating.
     
    • In the Document description field, enter a description for the merge document.
     
    • Click Edit merge document. Microsoft Word opens.
     
    • Select Edit, Paste to paste the text of the original letter into the new letter.
     
    • Delete each merge field and replace it by selecting the appropriate field from the Insert Raiser's Edge field menu.
     
    • Click Save and return to RE7.
     
    • On the Conditional Merge Document screen, click OK.
     
    • On the Create merge document screen, highlight the original letter and click Delete.
     
    • Repeat these steps for each letter experiencing the issue.
     
    • Click Finish in the Word merge wizard to complete the merge process and save the changes.