Error: Invalid Username or Password - when logging into and using Raiser's Edge 7.94 or lower on a User Account Control (UAC) enabled operating system

If User Account Control (UAC) is enabled on a computer running the Raiser's Edge 7.94 or lower, you may receive the following error after entering known valid login credentials:

Error:  Invalid login.  You have entered an invalid user ID or password

User Account Control (UAC) is a feature on the following Windows operating systems:   Windows 7, Windows 8, Windows 10, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012 and Windows Server 2012 R2
Download and install the latest version of the Raiser's Edge and then install the latest patch.  If you are not ready or able to upgrade to the latest version of the Raiser's Edge at this time and using the Raiser's Edge 7.94 or lower, then complete the following two (2) steps in order to resolve this issue.
  1. Launch and run the Raiser's Edge with full administrative rights to the system. This can be done by right-clicking on The Raiser's Edge icon and selecting the option to "Run as Administrator".
    • If prompted for the Administrator password, enter a user name and password with administrator rights and log into the application. Once completed, then log out of the Raiser's Edge, and then double-click on the Raiser's Edge icon and log in.  NOTE:  The Windows user must have the necessary NTFS rights on the computer.  
  2. If the issue continues to occur after completing the above step but only when double-clicking on The Raiser's Edge icon, then:
    • Browse to C:\Users\[USERNAME]\AppData\Local\VirtualStore\Program Files (x86)\Blackbaud\<Product folder> and rename or delete all instances of the BBUpdate.ini file (64-bit operating systems); OR
    • Browse to C:\Users\[USERNAME]\AppData\Local\VirtualStore\Program Files\Blackbaud\<Product folder> and rename or delete all instances of the BBUpdate.ini file (32-bit operating systems).
Note: AppData is a hidden folder and can be accessed by typing the path into the address bar of your file browser then pressing the Enter key.  (i.e: C:\Users\[USERNAME]\AppData, then Enter.) or can be accessed by modifying the option to show hidden files, folders or drives in folder and search options.
For information on User Account Control, and what it is, please see What is User Account Control (UAC).


 User Account Control (UAC) enabled

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