Error: Server was unable to process request. Record(s) cannot be read; no read permission on OutlineLayoutNodes

Error: Exception System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x800A0C28): Record(s) cannot be read; no read permission on 'OutlineLayoutNodes'. at Blackbaud.RE7Service.MasterService.HandleRequest(Object oRequest, IRequestHandler oHandler, Boolean bUsesQuex) at Blackbaud.RE7Service.MasterService.GetPagedConstitData(GetPagedConstitDataArgs args) --- End of inner exception stack trace ---

The error occurs when sending email to a constituent list.

Article Number: 43801

Products:

  • Blackbaud_NetCommunity_BBNC

Try each of the following steps in order until the issue is resolved:

  1. Update to the latest The Raiser's Edge cumulative patch.
  2. Ensure all workstations and the Web server are updated to the same revision of The Raiser's Edge.
  3. Ensure NETWORK SERVICE has full control of the requex7.mdb file in the SysDB folder of The Raiser's Edge installation
  4. In The Raiser's Edge, open, run or export the query used in the list. If you receive any errors during this process, manually update The Raiser's Edge on RE7Service Web server.

Environment

 7.91.5056, patch 13

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