When the NetCommunity plugin is missing from Education Edge or Raiser's Edge, this indicates one or both of the following:

  • The workstation does not have the plugin installed
  • The username does not have rights to access the plugin

If your organization hosts your Raiser's Edge or Education Edge database locally

  1. On your computer, navigate to Start > Control Panel > Program and Features > Uninstall or change a program
If Blackbaud hosts The Raiser's Edge or Education Edge database
  1. Log in to Citrix to access the Hosted Applications
    1. If you do not see the Education Edge or Raiser's Edge Plugin with a BBNC Plugin notation, contact Citrix Hosting support to have an analyst work with you to get the proper rights in Citrix to access the NetCommunity Plugin
    2. If you see the Education Edge or Raiser's Edge application with the BBNC Plugin notation, select this application to open. If after opening the application, the plugin is still missing, work with a Supervisor user to grant access to the Blackbaud NetCommunity plug-in
    3. If the Supervisor is unable to grant access because NetCommunity Plug-in is missing under Group Privileges when setting system security in The Raisers Edge