• In Configuration, click Business Rules.
    • Highlight Email Options.
    • Under 'When an email is sent to a constituent',  remove 'Email' from 'Set the action type to' if it is blank'.


      • In Configuration, click Tables.
      • Highlight Actions (this may be called Action Types in an older version of The Raiser's Edge)
      • Double-click Email (or the action type listed in error message).
      • Unmark the checkbox for Inactive.
      • Click OK