- In Configuration, select Tables.
- Highlight Phone Types and double-click on the Email phone type.
- Select Email Address as the phone number type.
- Re-enter the email action.
Connect and collaborate with fellow Blackbaud users.
Users can create Actions on Constituent records to track contacts with their donors. Action categories include phone calls, meetings, mailings, emails, etc. Some users have noticed that Constituent's email addresses do not populate when creating an Action with a category of email. This can occur when the email phone type in Configuration does not have email address selected as the phone number type.