Error: Unable to load Data Health Center. Unable to Instantiate Request. Unable to retrieve request. Unable to open database connection. Time period elapsed prior to completion of the operation or the server is not responding when accessing the Data

Error: Unable to load Data Health Center. Unable to Instantiate Request. Unable to retrieve request. Unable to open database connection. Time period elapsed prior to completion of the operation or the server is not responding.

Article Number: 43970

Products:

Raiser_s_Edge_RE

Enable TCP/IP.
Ensure the TCP\IP port is open
1. On the workstation receiving the error go to Start > Run
2. Type in ODBCAD32
3. Click Run
4. Go to the System DSN Tab
5. Highlight RE7_1 and click Configure
6. Click next and then Client Configuration
7. Click TCP\IP and note the Port number on the right
8. Create an exception for this port in the Windows Firewall on the Blackbaud Management Console server

If on a 64 bit workstation: On the workstation receiving the error go to

Go to C:\\Windows\SysWOW64
Open the odbcad32.exe file
Go to the System DSN Tab
Highlight RE7_1 and click Configure
Click next and then Client Configuration
Click TCP\IP and note the Port number on the right
Create an exception for this port in the Windows Firewall on the Blackbaud Management Console server

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