1. On the workstation, browse to the Deploy folder on the server
  2. Navigate to ISSetupPrerequisites>Crystal Report XI Runtime Components
  3. Double-click Crystal Report 11.msi​
  4. Follow the prompts
  • If you receive a message about the file already being installed, do not click Cancel. Proceed with the installation.
  • If the error still occurs after these steps, ensure the Microsoft Office Web Components are installed and up to date.