Try each of the following steps in order until the issue is resolved:  
  1. Add the academic year or add a session to the academic year:
    1. In Configuration, click Academic Years.
    2. Select the appropriate school in the School field.
    3. If the list does not include a record for the academic year, define the Academic Year.
    4. If the academic year record exists, add at least one session to it.
  2. Activate the academic year:
    1. In Configuration, click Tables.
    2. Open the Academic Year table.
    3. Highlight the academic year which is missing and click Open.
    4. Unmark the Inactive checkbox.
    5. Click OK.
  3. Set the user options to show a specific number of academic years:
    1. Log into as the user that is missing the academic years and select the Grades module.
    2. Click the option on the Grades page for Edit Grades Options Or Click Tools, Options.
    3. On the Records tab, highlight Academic Year.
    4. Enter a high enough number to show the appropriate academic year in the show future and the past academic year fields.
    5. Click Apply
    6. Click OK.
      Note: Users must exit and sign out and log back in before the security changes will take effect.