Error: Getting File Information: TabSysRules.vbd from C:\Program Files\Blackbaud\The Raisers Edge 7\AXDocs when viewing Business Rules in Configuration

Error: Getting File Information: TabSysRules.vbd from C:\Program Files\Blackbaud\The Raisers Edge 7\AXDocs

Error: Getting File Information: TabSysRules.vbd from C:\Program Files\Blackbaud\The Raisers Edge 7\AXDocs
Error: Run-time error '0' Automation error The callee (server [not server application]) is not available and disappeared; all connections are invalid. The call may have executed

Error: Run-time error '0' Automation error The callee (server [not server application]) is not available and disappeared; all connections are invalid. The call may have executed
Steps to solve:
  • VBA can be repaired manually by going to the deploy folder (ISSetupPrerequisites\Visual Basic for Applications Version 2627.01) and right-clicking on vba6.msi and choosing repair. If repair indicates "Repair only valid if product installed" then run/install VBA from the same location.
  • Download and install the latest versions of the Microsoft Visual Basic run-time files at http://support.microsoft.com/kb/290887.

Refer to http://support.microsoft.com for assistance with the download and/or installation process.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist in implementing the solutions on these websites.

Environment

 Reported in version 7.81.1334

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