If the Data Health Center is unable to send your file via FTP due to fire wall or internet connection issues, a prompt appears giving you the opportunity to save the export file it is trying to send.
- Click the Ellipsis in the prompt window and choose to save the export locally on the workstation.
- Upload the file to the FTP folder on the Blackbaud website (BB45967).
- Contact Support and reference this article.
Note: There may be a one business day delay in the processing due to the additional steps that must be taken to process the file in this manner.