- Exit and sign out of The Raiser's Edge
- Open the Plugins Folder (Default location is C:\Program Files\Blackbaud\The Raisers Edge 7\Plugins)
- Right-click on the file noted in the error message (i.e. file.vbd)
- Select Properties
- Click Change next to 'Opens with: Unknown application'
- Select Internet Explorer
- Click OK
- Click Apply and OK
- Log into The Raiser's Edge
- Rerun the plug-in
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