- By default, Case Central displays your cases for the last three months. To view a wider date range, change the Date of Creation filter.
- Set the Case Condition filter to All to include both open and resolved cases.
- Verify the correct product family is selected in the Family field or select the blank option to include all product families.
- If you are associated with another organization, change your default organization in your profile to access cases on its behalf.
Note: Only Customer Support and Training Registration cases appear in Case Central. Cases with other departments are not visible on the website.