Try each of the following steps in order until the issue is resolved:
  1. By default, Case Central displays all your organization's cases.
  2. If you are associated with another organization, change your default organization in your profile to access cases on its behalf.
  3. If your case was from a recent chat, your analyst will need to complete the fields on the case for it to show on Case Central.

Note: Only Customer Support and Training Registration cases appear in Case Central. Cases with other departments are not visible on the website.