Try each of the following steps in order until the issue is resolved:
  1. By default, Case Central displays your cases for the last three months. To view a wider date range, change the Date of Creation filter.
  2. Set the Case Condition filter to All to include both open and resolved cases.
  3. Verify the correct product family is selected in the Family field or select the blank option to include all product families.
  4. If you are associated with another organization, change your default organization in your profile to access cases on its behalf.

Note: Only Customer Support and Training Registration cases appear in Case Central. Cases with other departments are not visible on the website.