Try each of the following steps in order until the issue is resolved:
- Ensure your version of General Ledger is compatible with your version of The Raiser's Edge. Refer to What Blackbaud products are compatible with The Financial Edge? (BB347450).
- Ensure The Raiser's Edge and General Ledger are configured properly.
- If you do not post to General Ledger:
- In Configuration, click General Ledger.
- Unmark the Blackbaud's General Ledger is present checkbox.