Only the last four numbers of the Social Security Number are exporting

When exporting Social Security numbers, a user notices that only the last four digits export. The rest of the digits are masked, and the option to Format the SSN field is grayed out.

Article Number: 44403

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE
Student_Billing

Try each of the following steps in order until the issue is resolved:

In Admin > Security, ensure the user's Security group has rights to Personal Information.
In Export, open the desired export.
On the Output tab, highlight SSN in the output field of the export.
Click Format.
Select Not Masked in the Format Options window.
Click OK.
Click Export Now.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!