How to query on Undeliverable emails from NetMail if query was not created when importing transactions

Queries are automatically created when users process the downloaded bounces by clicking Create Queries. However, if users do not select the Create Queries option, the queries can be created manually. A note is added to the linked record with the note type of NetMail and a description that contains the text of the returned message. Users can build queries to find records with a specific note.

Article Number: 44502

Products:

Admissions_Office
NetSolutions
Registrar_s_Office
Raiser_s_Edge_RE

To create the query:

In The Raiser's Edge

Create a Constituent query.
Filter on Notes,Type Equals NetMail AND Description Contains Undeliverable email text
Select your Output.
Run the query to see the results.

In The Education Edge

Create a Record query
Filter on Notes, Type equals NetMail AND Description Contains Undeliverable email text
Select your Output
Run the query to see the results

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!