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Error: 1306 Another application has exclusive access to the file: C:\Program Files\Blackbaud\The Raiser's Edge7\sysdb\bb.mdw. Please shut down all other applications then click retry when updating The Raiser's Edge client on the Blackbaud NetCommunity

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Users may get the following error when updating The Raiser's Edge on a webserver.  Error: 1306 Another application has exclusive access to the file:  C:\Program Files\Blackbaud\The Raiser's Edge7\sysdb\bb.mdw. Please shut down all other applications then click retry

Article Number: 44548

Products:

  • Raiser_s_Edge_RE

     
    • Restart the IIS Admin Service on the machine.
    • Click Retry on the error message or re-run The Raiser's Edge update.
    • Reboot the server
     

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