- Restart the IIS Admin Service on the machine.
- Click Retry on the error message or re-run The Raiser's Edge update.
- Reboot the server
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Users may get the following error when updating The Raiser's Edge on a webserver. Error: 1306 Another application has exclusive access to the file: C:\Program Files\Blackbaud\The Raiser's Edge7\sysdb\bb.mdw. Please shut down all other applications then click retry
Article Number: 44548
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