Error: 1306 Another application has exclusive access to the file: C:\Program Files\Blackbaud\The Raiser's Edge7\sysdb\bb.mdw. Please shut down all other applications then click retry when updating The Raiser's Edge client on the Blackbaud NetCommunity

Users may get the following error when updating The Raiser's Edge on a webserver. Error: 1306 Another application has exclusive access to the file: C:\Program Files\Blackbaud\The Raiser's Edge7\sysdb\bb.mdw. Please shut down all other applications then click retry

Article Number: 44548

Products:

Raiser_s_Edge_RE

Restart the IIS Admin Service on the machine.
Click Retry on the error message or re-run The Raiser's Edge update.
Reboot the server

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