Ensure the transaction cutoff date selected includes the transaction date of all activity to be included on the statement.
Verify that transactions are not be excluded from the statements by settings on the Filters tab.

To View the Transaction Cutoff Date:
1.) Select Mail > Forms > Statements
2.) Open existing parameter or select New Statement
3.) View the Transaction Cut Off Date on the General Tab.

To View the Transaction Date of the Transaction:
1.) Open Records
2.) Select the appropriate transaction type (charges, credits, refunds, payments, advanced deposits.)
3.) Search for the Transaction
4.) View the Payment/Transactions Date on the Transaction tab.