- Add the attachment by following the steps in How to add, edit, or delete attachments in a Constituent record
- Open Adobe Acrobat Reader X outside of The Raiser's Edge, agree to the license agreement, add new Media, select the option in Adobe "Always open in Protected Mode," and save and close.
- Make sure that the version of Acrobat is compatible with your version of Blackbaud software (i.e. The Raiser's Edge, The Financial Edge, The Education Edge).
- Uninstall and reinstall Adobe Acrobat Reader.
- Manually update/repair the workstation.
Connect and collaborate with fellow Blackbaud users.