Error: Access to The Raiser's Edge install directory and subdirectories has been denied. User rights should be checked - when logging into or updating the Raiser's Edge

When logging into or updating/uninstalling the Raiser's Edge, you may receive the following error: Access to The Raiser's Edge install directory and subdirectories has been denied.  User rights should be checked.  This error is often due to the currently logged in Windows User account not having the required permissions to the Raiser's Edge installation and related directories.

Try each of the following steps in order until the issue is resolved:

  1. Grant the Windows user local Administrator rights or set the required NTFS permissions  
  2. Rename The Raisers Edge 7 folder to ~The Raisers Edge 7 in the Windows user's VirtualStore located at:
    • C:\Users\[User Name]\AppData\Local\VirtualStore\Program Files (x86)\ (64-bit operating systems)
    • C:\Users\[User Name]\AppData\Local\VirtualStore\Program Files\ (32-bit operating systems)
  3.  Rename the BBUpdate.ini file located in The Raiser's Edge program files folder:
    1. Open Windows Explorer and navigate to C:\Program Files (x86)\Blackbaud\The Raiser's Edge (for 64-bit operating systems) or C:\Program Files\Blackbaud\The Raiser's Edge\ (for 32-bit operating systems)
    2. Right-click on the BBUpdate.ini file and choose Rename; rename this file to ~BBUpdate.ini or BBUpdate.old
    3. Log in to The Raiser's Edge
  4. If the database is using a full version of SQL Server, ensure that the REUSER SQL account has view server state permission.
  5. Manually register the DAO360.DLL file. Default location is:
    • C:\Program Files (x86)\Common Files\Microsoft Shared\DAO\ (for 64-bit operating systems)
    • C:\Program Files\Common Files\Microsoft Shared\DAO\ (for 32-bit operating systems)  
  6. Uninstall and reinstall The Raiser's Edge on the workstation 



 Windows 7 (32-bit);Windows 7 (64-bit);Windows 8 (32-bit);Windows 8 (64-bit);Windows 8.1 (32-bit);Windows 8.1 (64-bit);Windows 10 (32-bit);Windows 10 (64-bit);Windows Server 2008 (32-bit);Windows Server 2008 (64-bit);Windows Server 2008 R2;Windows Server 2012;Windows Server 2012 R2
 User Account Control (UAC) enabled

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