Error: Required field missing: Object - when adding media to a constituent record

When adding a PDF file to the Media tab of a Constituent record, a user may receive an 'Required field missing: Object' error message.  This error message appears when-
  • Adding a PDF file to the Media tab from one workstation.
  • Clicking Save and Close on a Constituent record after the PDF file has been added to the Media tab.
  • Adding additional Media to the Media tab after the PDF file was added. 

Article Number: 44861

Products:

  • Raiser_s_Edge_RE
This is resolved in Raiser's Edge 7.96 patch 3, applied to databases in Blackbaud Hosting Services in March 2017 and planned for download availability in April 2017. For further updates on releases as they become available, please see our Community Release page. 

If you are impacted by this issue on an older version of Raiser's Edge attempt the following steps in order until the issue is resolved:
  1. If the media object (PDF file) is open on the workstation, close it.
  2. If the media object was embedded, link the file to the Media tab instead.
  3. Confirm the version of Adobe Reader installed on the workstation is the same version that the PDF file was created with. This can cause issues if the document was created in 9, 9.4, 9.5 and then embedded using X and above. 
  4. Update/Repair the workstation.
  5. Uninstall and reinstall the workstation.

Steps to Duplicate

  1. Log into RE
  2. Click Records>Constituent
  3. Click Open a Constituent
  4. Search for any constituent
  5. Click Open
  6. Click the Media tab
  7. Click New Media
  8. Select the Create New radio box
  9. Click OK
  10. Navigate to a PDF file
  11. Click Open
  12. Select any option from the Type drop-down
  13. Click Save and Close
  14. Error appears

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