Credit memo is available and cannot be applied

When applying a credit memo to a charge or an invoice and the option to add/edit applications is grayed out, but the amount of the credit memo shows as "available" to apply.

Article Number: 44863

Products:

Accounts_Payable

Exit and sign out of The Financial Edge.
Log into The Financial Edge.
In Records, click Invoices and open the appropriate Invoice.
Select the Payments/Credits tab and open the credit memo
Apply the credit memo.

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