This discrepancy can occur for a couple of different reasons. NetCommunity will only send an email to the constituent under the following circumstances:
  1. The constituent is included in the query.
  2. It is an individual constituent record included in an email list with a constituent data source (see additional notes below). Organization records and relationship records do not work.
  3. The constituent record has an email listed on their Bio1 tab.
  4. The phone type for that email matches the email phone type set up under Administration > Sites & settings in NetCommunity.
  5. The email address is not marked as invalid in The Raiser's Edge.
  6. The record does not have the Request No Email checkbox marked on their record. Note: if the Constituent has Requests No Email Marked on their record, they will still show in the list, but they won't be sent Constituent Emails. 
  7. If you are not on the latest version, and the Email address field is blank when viewing a NetCommunity email list
Note: To send to constituents that cannot be included in a constituent list for one of the listed reasons, such as organizations or relationship records in Raiser's Edge, the following options are available: 
  • Use an imported list 
    • OR Add a new individual constituent contact for the organization, with the desired email address, ensuring that the individual is included in the query
    • OR Convert an existing non-constituent individual contact into a constituent record, ensuring that the individual is included in the query.