- Are you using Citrix or Terminal Services?
- What is the Operating System on the workstation and server?
- Are you using MSDE or SQL Standard or Server Enterprise Edition (Full SQL Server)?
- If using Full SQL Server, what Service Pack is being run?
- What version of The Raiser's Edge 7 are you running?
- Are use using Simple Recovery Mode or Full Recovery Mode for the log file?
- What data is missing?
- How do you know the data is missing?
- Did you receive errors or did The Raiser's Edge close without error?
- What exactly were you doing prior to losing data?
- What is the database backup schedule in the Blackbaud Management Console?
- Are you using the Blackbaud Management Console or another application (e.g. Enterprise Manager or a third-party application) to backup the database?
- What is the size of the database?
Connect and collaborate with fellow Blackbaud users.