• In Administration, Security, open the security group that the affected user is associated with.

    • Under group privileges, mark the checkbox next to records and click Options.

    • Under record types, mark the constituents checkbox.

    • Under Constituent Privileges, mark view rights next to Constituent and next to Alias.

    • Click Ok to return to the security group privileges.

    • Then, mark the checkbox next to Query.

    • Save and close the security group.

    • Log back into The Raiser's Edge as the affected user and search for the constituent record.