Try each of the following steps in order until the issue is resolved.

  1. If the student has taken the course multiple times, ensure that the course is set to allow credit to be awarded multiple times.  
  2. In Grades, Enter grades by Student, select the appropriate school, academic year, session, term and student.
  3. Right-click the course row that is missing the awarded credit.
  4. Select Details for student.
  5. Enter the correct credits for the marking column in the Awarded Credits Column.
  6. Click OK.
  7. Click Save and Close.
  8. Rerun the transcript.