Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
Ensure you can access the Blackbaud NetCommunity Plug-in Service URL from the RE7Service Web server.  If you cannot access the Blackbaud NetCommunity Plug-in Service URL, try the following:
     
    • Create a firewall exception to allow the RE7Service Web server to transmit Port 443 and 80 traffic to and from the Blackbaud NetCommunity Plug-in Service URL.
       
    • Create a HOSTS file entry for your Blackbaud NetCommunity Plug-in Service URL on the RE7Service web server.
       
    • Contact Blackbaud NetCommunity support for assistance with identifying the Blackbaud NetCommunity Plug-in Service URL that is hardcoded in your Blackbaud Raiser's Edge database.  This URL can then be used to make any necessary firewall exceptions or HOSTS file entries or can be modified to a URL that the RE7Service web server can access.