Please verify with your site administrator (or a user with access to create, modify, or delete application usernames) to verify the spelling and casing of your username and if needed, to reset its respective password. If your administrator or another user with the above described rights is not available, please follow the procedures to have the password reset for the application's "Supervisor" username.
If the issue persists, or if you require assistance in completing the above listed instructions, please perform the following:
Contact Support and reference this article.
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