- Log into the workstation as a local administrator.
- Browse out to the location of the AddressAccelerator datafiles to locate the Update.exe.
- Copy and paste the file to the desktop of the affected workstation.
- Double-click to run the Update.exe.
- After the update is complete, log back into Raiser's Edge to try validating an address. You may have to reboot the workstation, if it prompts you.
For additional troubleshooting steps, follow the instructions for How to troubleshoot problems with validating addresses (BB118005)